🚩Why am I not getting mentions?

Here we go over the main reasons why you may not be getting (enough) mentions

If you are not getting any mentions or less than you think is correct, 90% of the time it has to do with your keyword set up. Please have a look through these reasons:

Reason 1: You are using AND / OR terms in advanced settings incorrectly

The main problems tend to be here. Please read carefully and see if any of the below apply to you! As a general rule we recommend to go for targeted primary keywords, rather than working with and / or operators. But if you do, please go over this list:

• If you have any AND / OR terms, we will NOT look for your primary keyword on its own. We only search for your primary keyword in combination with ALL or ANY of the additional terms depending on if you chose AND or OR.

• You have AND toggled on instead of OR. If AND is toggled ON all the terms listed here will need to show up together with your primary keyword. Usually AND should only be used with 1 extra term.

• AND / OR additional terms are ALWAYS exact match.

• DON'T add in terms with " ", otherwise we will search for the term in quotation marks

• DO Separate your and / or terms with a comma, e.g, ai, AI, artificial intelligence, Artificial intelligence

• DON'T add in your primary keyword again in your additional keywords, this would mean the term has to come up multiple times in one post - often unlikely.

• DON'T use an overly broad main keyword with and / or terms. This is because you will run into our API limitations. We check for your main keyword and then apply your and / or terms, if you choose a keyword like Brand or Hiring or Strategy, we won't catch all new posts and then you may not get any results in combination with additional terms.

Reason 2: You sort is turned on "Most Relevant"

You might be getting more recent mentions but they are not at the top of your feed. You can test this by clicking on the sort top right and choosing "Recent". Then you'll see the latest posts, even if they are marked as medium or low relevance.

Reason 3: You ran out of monthly mentions

Sometimes you just ran out of your monthly mentions! You can top them up in your settings here. You can add bundles of 1K for 5$/month.

Reason 4: You spelled your keyword incorrectly

It happens! Make sure you double check your spelling and you aren't using "" marks in your primary keyword or any other accidental symbols.

Reason 5: You have case sensitive turned ON

You may be missing posts if your case sensitive toggle is turned ON. Make sure if you want to receive posts with all cases that this is turned OFF.

Reason 6: You are running into our API limitations

Please see the limitations we have here. We are working on improving these as much as possible, but this is our current status. If your keywords are very broad - we might not get all.

Consider making your keywords a bit more targeted - this usually ends up in better results.

We are very happy to do a review of your keywords and settings - please simply email [e-mail] or write in the in app chat.

You can also book at 15-minute call with Charlotte here and we can do it together!