❓FAQs

Some common question and answers

Do you have API access or Webhooks?

Yes. We offer both an API and webhooks. You can send mentions to other apps (e.g., email, CRMs, spreadsheets, etc.).

Webhooks are also directly compatible with Discord.

You can also use any of the popular automation tools like Zapier, n8n, or Make to send your notifications to your app of choice.

Do you have multi-language support?

The app UI is in English, but you can search for any word in any language. On Twitter/X, we only return English results. Make sure you don’t have "EN only" selected in your feed, so other languages aren’t hidden.

How can I reach support?

Use the in-app chat, or email [e-mail]. We’ll get back to you ASAP.

Note: We are a two-person team based in Europe. If there’s a delay, it’s usually the time difference. Otherwise, we try to respond within the hour.

Do you have an affiliate program?

Yes we do. You can sign up here: https://octolens.tolt.io/login

You can earn 50% of the revenue your referrals generate for the first 12 months! If you have any questions about our affiliate program or would like to partner, please reach out in our in-app chat.

What is your privacy policy?

Find our privacy policy here: https://octolens.com/legal/privacy-policy

What platforms do you track?

Here are all the platforms we track. Depending on your plan, you’ll have access to all or a subset of them.

Do you have a slack integration?

Yes. You can get notifications for new keyword mentions in Slack. Here is how to set up Slack.

You can decide which relevance levels we should include. For example, you can get notified for only posts our AI deems as High relevance (e.g. with buy-intent, great engagement opportunities, customer complaints or praise).

Can I invite teammates to Octolens?

Yes. You can add teammates on all Octolens plans. Go to Settings → Members, then add their email.

They will then be able to enter your workspace and collaborate.

Do you have a mobile app planned?

Not yet. If we get enough requests, we may build one. Let us know.

How high is the accuracy of Octolens?

It depends on the platform. For Twitter/X, Reddit, YouTube, and a few others, we get almost 100% of keyword mentions. For other platforms, we see mentions like a logged-out user searching on Google. So it’s possible we won’t catch every mention.

Will I be able to cancel my subscription

Yes, you can cancel your subscription at any time.